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Shein is a popular international online store selling clothing, beauty products, accessories, home items, stationery, pet products, electronics, and jewelry. With such a wide variety, you might be wondering how to return something you purchased if it is not up to your liking.
Shein’s return process is pretty straightforward. The company accepts items for return within 30 days of receipt for most items. However, returns must be made at your own expense, which means that you are responsible for the shipping fees regarding the item(s) you want to return.
Sometimes we purchase things online, and it’s not what we expected when we receive them. Let’s look at which items you can return, how to return them, and more details regarding Shein’s return policy.
- What Exactly Is Shein’s Return Policy?
- Which Items Does Shein Not Refund?
- The Shein Return Process
- How Do I Access My Shein Return Label?
- How Long Will Shein Take To Process A Refund?
- Abusing Shein’s Return Policy
- Get A Refund Without Hassle
What Exactly Is Shein’s Return Policy?
There are different return policies depending on where you live. Generally, most items can be returned within 30 days from the date of delivery. You will get a full refund if the items are in their original condition and packaging.
Except in certain situations, Shein does not pay for shipping fees. You will have to ship the item you wish to return at your own cost. Shein will not refund items that have been worn or damaged by you. You also need to include the item’s tag and put it in its original packaging.
If you live in the United States, Shein accepts returns within 45 days from the date of purchase. Shein provides a shipping label for free shipping on your first return. If you need to make additional returns, you can use the shipping label provided by Shein, but it will be $7.99 for shipping. You can also use an alternative courier company at your own cost.
Shein Europe provides a free return label if you return from France, Germany, Portugal, Italy, Netherlands, Spain, Poland, or Sweden. If you return from Belgium, your first return is free; thereafter, you will pay €4.5 per additional package.
If you’re returning from Ireland, you will receive a return label if you paid €1.99 for the return guarantee. If you do not take out a return guarantee, €4.5 will be deducted from your refund for each return.
If you live in Austria, Luxembourg, or Greece, you will pay €4.5 for a return label and €5 if you live in Denmark. This fee will be deducted from your refund.
If you’re sending a return from the United Kingdom, you have 45 days from the purchase date to make the return. The first return label is free, and you can choose to use either Hermes or Royal Mail to send your package. If you decide to return items from the same order later, Shein will deduct £2.5 from your refund.
Shein’s Sydney warehouse will allow returns within 60 days from the date of purchase. When they receive the item, they will automatically refund you.
If you live in another location, you need to return at your own cost. Be aware that you should not use the address indicated on your parcel when making a return. Make sure to contact customer service for the correct return address before making your return.
Which Items Does Shein Not Refund?
There are products that Shein will refuse to refund. This includes:
- Swimwear and underwear
- Beauty products that have a broken seal
- DIY supplies
- Event and party supplies
- Some accessories (this does not include scarves, bags, and mermaid blankets)
- All items marked as non-returnable
- Free gifts
The Shein Return Process
Follow these easy steps to return an item:
- Go to the Shein website or app and sign in.
- Click on “My Orders” and find the item you wish to return. Click “Return Item.”
- Indicate the reason for your return and click “Submit.”
- Choose the method you will use to return the item and how you want to be refunded.
- If you have a return label, print it.
- Please package the item in its original packaging, tape the return label on it and send it to the address provided by Shein.
If you have any queries regarding the process of returning an item, Shein has a customer service bot where you can choose to receive information regarding your issue.
If you still need assistance, you can contact them via social media to pressure them to give you a return.
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How Do I Access My Shein Return Label?
Login to your Shein account. Go to your orders and look for “Order Details.” Click on “Return and Refund Record.” Click on “View” to download your label. You will need to print it and tape it to your package when returning.
How Long Will Shein Take To Process A Refund?
Shein takes about five to seven days to process your refund. Depending on the method you requested, the funds will be credited to your Shein Wallet or how you paid. Shein will not refund shipping and insurance fees.
If you choose to receive the refund via Shein Wallet, you will receive a payment within 24 hours. If you chose the original payment method you used, it should be refunded within one to two working days. For PayPal, it will be refunded within one to five working days, and for a card payment, it will be refunded within seven to 14 working days.
Abusing Shein’s Return Policy
Shein’s refund policy is quite strict. Technically, you can wear or use an item and then return it. However, if anything were to happen that damages the item, Shein will not refund you.
According to Shein’s return policy, all returnable items should be undamaged, unwashed, unworn, and have their original tags for you to be refunded.
Get A Refund Without Hassle
And there you have it! As you can see, it’s pretty simple to return items purchased from Shein. You have approximately 45 days from the date of purchase to lodge a return and send your package for return. Some items are not returnable, so make sure you’re careful when purchasing non-returnable items.
Shein has an online customer service where you can look at frequently asked questions or chat with an agent if you can’t find the answer you’re looking for.