J.Crew Return Policy Guide

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J.Crew is an affordable clothing retailer servicing the U.S. and world market for more than three decades with stores countrywide and worldwide online purchasing options. In addition, they also have factory stores and an online factory shop service providing clothing at even more affordable prices.


J.Crew and J.Crew Factory stores will accept returns, but not exchanges, of unworn, undamaged, or defective items purchased online or in-store within 30-days of purchase when accompanied by a purchase receipt. Similarly, international customers may also return eligible items within 30-days.

Purchasing clothing items in-store or online may result in returns as sizes differ; therefore, the item may not fit perfectly. In addition, the received product could not be as you envisaged. Returning an item is not always easy, and many retail stores have specific policies guiding the return process. So, let us examine J.Crew’s policy guide and give you more clarity on their return policy.

A Guide To The J.Crew U.S. Return And Exchange Policy

By default, J.Crew will accept returns of unworn or defective items purchased online, by phone, or in stores and shipped and delivered to a U.S. address within 30-days of purchase for a full refund or exchange. However, you should complete the return process within 30 days of purchase. Also, the refund will be to the original form of payment.

In addition, you may return J.Crew items to Jcrew stores and, similarly, J.Crew Factory items to J.Crew Factory stores. Unfortunately, J.Crew does not offer exchanges for returned products. The best option is to return the item for a refund per their return policy and place an order for a replacement item.


How To Return Items Bought At J.Crew Stores

Return the eligible items to any J.Crew store for a refund within 30-days of purchase. You may also return items bought via any J.Crew online to a J.Crew store. Similarly, if you purchased an item at a J.Crew store, you may return it online by following the online process.

The first step to returning any J.Crew item is to create a prepaid label. Then, start the U.S. return process by Clicking here and generating a no printer-required prepaid label. After that, you only need your order number and original purchase receipt. You may also return online and phone purchases to a J.Crew store nearby.

In addition, you may return multiple orders in the same package. Remember to initiate returns for each order and include all the return packing slips in the box. Using the J.Crew prepaid label, they will deduct a $7.50 fee from your refund. Remember, these return policy guides are valid for the U.S. market only. Keep reading for information on return and exchange policies for the international market.

How To Return Items Bought At J.Crew Factory Stores

J.Crew Factory stores will accept eligible return products purchased in a J.Crew Factory store within 30-days of purchase for a refund. Unfortunately, you cannot return J.Crew Factory items to a J.Crew retail store. In addition, the purchase receipt must be accompanied by the returning product. All refunds will be in the same form as your purchase transaction. You may agree to another type of credit.

J.Crew Factory stores will accept returnable items for a refund for J.Crew factory products bought online, with U.S. shipping and delivery addresses. Take the returnable item to a J.Crew factory store or return it online by following the online return process. Start your online J.Crew Factory item return process here.

In addition, you can view your J.Crew Factory Orders here.


How To Return J.Crew And J.Crew Factory Gift Items

If you received a J.Crew or J.Crew Factory product as a gift and need to return it to a store, you must have the gift receipt. When the return is accepted, they will refund the purchase amount to a J.Crew Gift Card.

Use this option if you want to Return a J.Crew gift via the online return method, generate a prepaid label, and continue with the return process. Click on the Start A Gift Return and follow the process using their prepaid label. A return cost of $7.50 will be deducted from your refund value. Once they receive your return, they will refund the purchase amount to an E-gift Card to you.

Similarly, click here to Return a J.Crew factory gift item using the online return process. Then, select the “Start a gift return” option on the bottom left of the screen. Again, you must create a prepaid label and follow the return process.

I Want To Return A J.Crew Item Without A Receipt

J.Crew will accept returns if the original receipt accompanies the returned item. In addition, the refund will be in the form of the initial payment. If the original receipt is unavailable, J.Crew may opt to issue you with a gift card; however, this option is solely at their discretion.

Which J.Crew Items May Not Be Returned Or Exchanged?

Due to the nature of certain items, J.Crew cannot accept returns of any monogrammed, personalized, lingerie, vintage, altered, or final sale items or products.

Returning J.Crew Items Delivered By Their Marketplace Vendors

You may return marketplace vendor J.Crew items, but they must be returned directly to the vendor by following the enclosed instructions. However, you will receive a mail notification after receiving and processing your return.

How Long Does The J.Crew Refund Process Take?

Typically about two weeks. Once they receive your return, they will process it and refund the purchase amount to the original form of payment. However, they may agree to another form of refund. But, again, it will be at their discretion only. You may e-mail or contact them by Telephone: (1) 800 562 0258.


How To Cancel A J.Crew Order After Placing It

You can only cancel eligible orders. Therefore, to determine if your order is eligible, go to your Order History and select the “Show Order Details” option. Next, look for the click option to cancel. If it is not there, then, unfortunately, your order is already in process, and you cannot cancel it. However, you may use the return policy guide to return any eligible items.

Does J.Crew Offer Free Clothing Alterations For Purchases?

Yes, J.Crew does have complimentary alterations of full-price men’s and women’s pants, jackets, and skirts if purchased with a J.Crew credit card. However, they do not offer modifications on sale items or unique occasion products.

What Is The J.Crew International Return And Exchange Policy?

J.Crew uses eShopWorld as their e-commerce partner for international orders. Their international return policy is very similar to their U.S. policy, as you may return an item within 30 days of purchase if it is undamaged or unworn. If you are not completely satisfied with your order, click here to start the return process of an item.

They can only process any return after 48 hours of you receiving the package. After processing your return, they will refund you for the original item price and any duties and taxes paid on the item. Remember, you are responsible for return shipping fees and actual shipping charges.

In addition, you may not return U.S. J.Crew Factory orders to J.Crew Factory stores in Canada.

What Is The J.Crew International Return Fees?

Below is a list of the approximate fees per country. Please consult J.Crew for exact costs per country.

CountryReturn Fee
CanadaUSD 23.00
Great BritainUSD 50.00
Hong KongUSD 45.00
AustraliaUSD 43.00
DenmarkUSD 55.00
FranceUSD 50.00
ChinaUSD 60.00
JapanUSD 46.00
Other countriesUSD 53.00

Canceling J.Crew Orders For E.U. And U.K. Customers

Under the Distance Selling Regulations, it is allowed to cancel an order within 14-days. J.Crew will refund you the item price and the delivery charges. Note that U.K. statutory rights are not affected by our return policy. For more info or additional information, contact the J.Crew Customer-service.

Can You Initiate a J.Crew Return Request ViaYes/No
In PersonYes

Can You Abuse The J.Crew Return Policy?

It is always possible to abuse any process or policy; however, most large retailers have software tracking systems to monitor all returning items. They will probably notice if you have a habit of frequently returning J.Crew items. Typically, the retailer will issue the frequent item returner with a letter warning of too many returns and may also refuse any future returns.

Summary Of The J.Crew Return An Exchange Policy

The J.Crew return and exchange policy are straightforward and customer friendly. Take cognizance of items bought at J.Crew or J.Crew Factory stores and return accordingly. In addition, J.Crew treats their international customers to a similar 30-day return policy with easy online return methods.


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