DSW Return Policy Guide

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DSW is an abbreviation for Designer Shoe Warehouse and a major US retail footwear and accessories brand. It may be possible that you are not entirely satisfied with the received product, and therefore, DSW has a comprehensive and flexible return policy to accommodate customer needs.


Return DSW items to any DSW store or mail within 90 days for a full refund. In addition, you may exchange your item within 60 days for a replacement size or color at no additional cost. There are other return and exchange benefits for the various optional DSW memberships.

The return policy of DSW is very accommodating and adheres to most customers’ needs and requirements. However, it is advisable to understand their return and exchange policy rules to prevent possible misunderstandings when returning items.

What Is The DSW Return And Exchange Policy?

As with any retailer, DSW has a return policy that will allow their customers to return purchased items, either for a refund or an exchange. Customers have several return and exchange options available, but specific prerequisites will apply to all the processes.

Returning Items To A Store

DSW will accept returns of the most unworn and defective products for a refund or exchange. Take the item to a DSW store, and your refund will be to the original form of payment; however, you need to comply with the following requirements. You can locate a DSW Store here.


  • The item needs to be unworn
  • The item needs to be in the original packaging
  • You have the purchase receipt
  • It is within 90 days of the purchase date
  • Click on the link to get started with your return. Have your Order Number ready

Returning Items After 90 Days

You may still return items after the 90-day limit has expired and all the return rules are adhered to; however, the refund will be an in-store credit note. Additionally, DSW Elite members get 365-days to return items for a refund to the original payment form.

Returning Items By Mail

Return online purchases in-store or by mail by following this easy process. Firstly, log onto your DSW account. After that, enter your order number and e-mail address. Next, mark the item you want to return or exchange and choose the return reason from the options list provided.

Lastly, print the pre-paid shipping label, attach it to the package and drop it off at your nearest FedEx location. Check if your return qualifies for the free option; otherwise, an $8.50 fee will be payable from your refund to cover the shipping costs.

You will receive an e-mail with tracking information after you drop your return or exchange off at FedEx. Allow for about ten days for the refund process to complete. You may start your DSW return or exchange process by clicking here or contacting DSW Customer Service for more info.

Returning Items Bought In-Store By Mail

No, this is not possible. Merchandise bought at a DSW store can’t be returned online to dsw.com, but all online product purchases at dsw.com may be returned to any DSW store.

Returning Items By Mail Without A Label

DSW supports a paperless return process if you cannot print the label; for example, you do not have a printer. Instead, take the package to your nearest FedEx location for assistance and return shipping.


Returning Items For Exchange

The most crucial point to remember with exchanges is that DSW will only exchange the same items for different colors or sizes. Therefore, if you want to return an item for a different item, you need to follow the return process and purchase or order the new item.

Secondly, you may exchange items via the online return method, and your replacement item will be shipped as soon as DSW confirms that FedEx has received the package. After that, you will receive the tracking information of the new item. So again, no shipping charges will be applicable for exchanges.

Lastly, never return or exchange worn items. Therefore, should you return worn products even in the original packaging and with the purchase receipt or invoice, you will be liable for the cost of both items.

Can DSW Items Be Returned ViaYes / No
Online WebsiteYes
In person to a DSW storeYes
In person to FedExYes

I Want To Return A DSW Item, But I Don’t Have A Receipt

There may be valid reasons why no receipt is available for an item return. For example, you have lost the receipt, received a DSW Gift, or purchased the item with DSW Rewards. Nevertheless, you may return the item, but the type of refund will be related to the type of purchase.

Returns Without A Receipt

If you do not have the original purchase receipt, you need to provide a valid ID. In addition, you will receive in-store credit of the same value as the item’s current selling price.

Returns With A Gift Receipt

Returning a gift receipt to a DSW store will enable a refund as in-store credit, or you may exchange the item for an even exchange. Additionally, if you return it online, the refund will be a credit to the original form of payment.

Returns Purchased With DSW Rewards

Any DSW rewards or offers can be exchanged if it is on the same day as the purchase but will not be re-credited or re-issued.


What Are The DSW Return Costs?

All online returns using the pre-paid FedEx return shipping label will cost $8.50 per package and subtracted from the refund value. You have an option to use any other return shipping company of your choice, but it will be at your own expense.

In addition, all online purchased exchanges will be at no cost to you, the customer. DSW Gold or Elite members do not pay any return shipping costs. The return process and refund may take up to 10 days to complete.

Returning DSW Items Purchased With PayPal, Venmo, Or AfterPay

  • If you purchased a DSW item and paid with PayPal, the refund will be to the same form of payment made by the PayPal purchase
  • If you paid with a combination of PayPal and gift card, the refund would be on a gift card
  • Return items to a DSW store for all exchanges for PayPal, Venmo, or AfterPay purchases
  • DSW stores will accept returns and exchanges for items purchased from vincecamuto.com following its return policy

Can I Return DSW Canada Items To A DSW Store In The US?

The short answer is that all items purchased at a DSW Canada store or online at www.dsw.ca should follow the return process through those channels.

DSW in the US cannot accept or process any return or exchange of items bought from any DSW Canada store or www.dsw.ca. Instead, return the items to a DSW Canada store or visit www.dsw.ca or contact for instructions about returns and exchanges.

I Want To Return DSW BOGO Items

You may return or exchange buy-one-get-one items, but the refund or exchange will be pro-rated with the original BOGO discount at the time of purchase.

I Want To Return DSW Final Sale Items

Sorry, you may not return or exchange any DSW items marked as “FINAL SALE” when purchased.

Which DSW Products Are Non-returnable?

Unfortunately, you can not exchange or return Final Sale items, and in addition, any opened specialty products or broken package seals may not be returned or exchanged. However, specialty products that are still sealed in their original packaging are returnable to any DSW store, not online. Examples of specialty items are:

  • Fragrances
  • Shampoos
  • Nail polish
  • Facial care products
  • Products containing alcohol
  • Rechargeable batteries and USB rechargeable devices

Can The DSW Return Policy Be Abused?

Unfortunately, some people will abuse any return policy; therefore, most large retailers have implemented a return verification system to keep track of all returns. In addition, DSW reserves the right to limit returns or exchanges with or without the purchase receipt or shipping invoice.

Final Thoughts

DSW has a comprehensive and accommodative return policy with little or no cost to the customers; however, specific products cannot be returned, and certain rules apply to exchanges. Their 90-day return and 60-day exchange limits are among the most extended duration in the industry.


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