Walgreens Return Policy Guide

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Walgreens is an American Company specializing as a pharmacy retailer with products ranging from prescription medicines and other health and wellness products to contact lenses and photo services. By default, their standard return policy is comprehensive and, depending on the product, acceptable and satisfactory to most customers.


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Almost all Walgreens purchased products can be returned to a store or by mail within 30 days of the purchase date; however, it is imperative to have or include the original receipt with the returned item. In addition, some products will be disallowed, and specific return rules may apply to others.

Although the standard return policy at Walgreens is accommodating, there are some exceptions that customers need to be aware of to prevent unfortunate surprises and unnecessarily wasted return efforts.

Overview Of The Walgreens Return Policy

Preferably, return in-store purchases only in person to a Walgreens store. However, when completing the online Prepaid Return Label, the system will notify you of any special return instructions applicable to the item.

In-store Purchased Returns: When returning an item to a Walgreens store,remember to bring the original receipt to be eligible for the total purchase price refund or exchange. Also, the issue of refunds will be to the original payment method. Any store pickup orders returned by mail will not be refunded.


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Online Ordered Returns: Mail the items in their original packaging accompanied by the original receipt to the Walgreens return center. Firstly, complete and print an online Prepaid Return Label and secondly,

attach it to your package before posting it back to Walgreens. Thus, returned items received without an order number will not be accepted.

Shipping-Restricted Item Returns

Some products are shipping-restricted and need special instructions to return by mail. You will be alerted to the special return instructions when completing the online Prepaid Return Label; contact Walgreens Customer Service at 1-877-250-5823 for special return instructions.

Walgreens Brand Products

Walgreens brand products are 100% guaranteed, and you can return them for a full refund, including shipping costs, should you not be satisfied. Note that refund values will be issued back to the original payment method, such as debit or credit cards.

Returning Damaged Products

In the unfortunate event that you received a product damaged or not functioning, contact Customer Service at the toll-free number, 1-877-250-5823. Walgreens will replace the item at no additional charge.

Non-Returnable And Discretionary Products

Understandably, some products cannot be returned for various reasons. For some products, the store manager’s discretion will apply. Therefore, discuss the return with your local Walgreens store manager, or call them at 1-877-250-5823 and explain your request. Return exempted items are:


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  • Gift Cards, Pre-Paid Cards, and Phone Cards
  • Returning Pharmacy Items such as prescription medicine dictated by law, except when the pharmacy made an error
  • Return contact Lenses only if you received the wrong lenses or they are damaged
  • Birchbox BYOB (Build-Your-Own-Box)
  • Sexual Wellness Products
  • Seasonal Products usually are non-returnable but speak to your local Walgreens store manager
  • Exchanging Tobacco & Alcohol Products only when not opened and may only be exchanged for the same item
  • Cosmetics And Electronic Returns are subject to the discretion of the store manager. Return values will probably be in the form of a Walgreens gift card
  • Items With Lithium Batteries. Call Customer Care at 1-877-250-5823. When the return is approved, you will probably receive a store credit via a gift card

Returns Without A Receipt

Not all is lost if you don’t have the original purchase receipt; however, you will receive credit in the form of a Walgreens Gift Card. The credit value will depend on the lowest two-month advertised item price. Speak to the store manager if you are unsure.

Walgreens Photo Service Refunds

Similar to Walgreens brand products, their photo service carries a 100% satisfaction guaranteed policy stating that you should be pleased with your digital photos or photo prints. If not, return them for a refund.

For Mail Orders: Email Walgreens Customer Service at service@photo.walgreens.com or call them at 1-866-264-2910. Mail orders cannot be returned to a store

For Same Day Pickup orders: Visit the local Walgreens store to request an exchange or refund

Returning Contact Lenses

Made-to-order contact lenses are non-returnable; however, contact lenses may only be considered for return when the package is unopened, undamaged, and unexpired inclusive of a UPS Return Label. Return contact lenses only when:

  • The received lenses are damaged
  • You received the wrong lenses
  • You purchased an incorrect prescription

Returning Received Gift

When you receive a gift bought from Walgreens and do not have proof of purchase, you may still return it. Speak to the store manager. The same rules will apply as with returning items without a receipt.

Can The Walgreens Return Process Be Abused?

Return fraud is actual and cannot be ignored by retailers as it costs the industry dearly and therefore influences product pricing. Unfortunately, serial returners are sometimes guilty of return fraud; therefore, most large retailers use technology to track returns and assist in fraud prevention. In addition, returns are subject to the approval of the return verification process, which will highlight previous returns.


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Printing your return label, visit this page and follow the online instructions. You can Track Your Return online; however, you will need your order number to track your return. Additionally, you can contact customer care at (877)250-5823 for return shipping instructions.

Can You Request a Refund ViaYes / No
EmailYes
PhoneYes
LetterNo
WebsiteNo
In-PersonYes

The Walgreens Return Policy In Summary

This summary is informational only as any policy is subject to change; therefore, review the most recent policy guidelines on their website or ask in-store for details. The Walgreens 30-day Return and Refund Policy for online and in-store purchases is relatively comprehensive and should accommodate most customers

You may also return In-store purchased items to other Walgreens stores providing that the returning product is also part of that store’s product list system. As per usual, have a photo ID available and purchase receipt. In addition, take cognizance of products that may not be returned, such as medical prescriptions.

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