TEMU: Return Policy Guide

Quick summary of Temu’s return policy:

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• Almost all items are eligible for returns and refunds within 90 days from the purchase date, with a few exceptions.
• The first return for every order is free and can be requested on the Temu app or website. Additionally, the Temu Purchase Protection Program offers refunds for items that arrive damaged or not as described.
• Customers can track the status of their return or exchange and request a refund on their Temu account.
• Exchanges are not currently offered, but customers can place a new order and initiate a return for the existing order.

Temu.com provides a fun and interesting shopping experience for American consumers. By offering access to a range of retail choices at low prices, Temu seeks to please the customer at all levels.

Still, no online shopping experience is perfect, and sometimes it will be necessary for customers to return an item. There’s nothing wrong with that. Temu offers a return policy that’s designed to satisfy the customer.

Use this Temu return policy guide to help you decide whether or not you’re ready to take a chance on any of the great products at the website.

What Is Temu’s Return Policy?

Temu appears anxious to provide a satisfactory experience for consumers. This means that if you’re not satisfied with a purchase, it may be eligible for being returned. You will also be eligible for a full refund of your purchase price.

It’s possible to return almost anything that you purchase via Temu. However, you may run into a few exceptions. One of these exceptions relates to clothing that has clearly been worn, damaged or washed. Clothing that does not have its original tags or has had its hygiene sticker removed also is not eligible for return.

Some items that are available on Temu are labeled as non-returnable. In these cases, it is vital to realize before you buy that you cannot get a refund for that item.

Similarly, if you receive a free gift from a vendor on Temu, it will not be able to be returned.

Like most retailers, Temu has established a deadline by which returns must be processed. An item that is eligible for a return and refund must be returned within 90 days of the date of purchase. Note that this is not the date of shipment or receipt. It is critical that you calculate your return window based on the day that you made the purchase transaction.

Once you begin the return process on the Temu website, the policy states that the consumer is required to mail their return package within 14 days of the submission of the return. If the 90-day return window has already expired, you cannot begin the return process.

Return Shipping Costs

An increasing number of online retailers are asking consumers to pay the shipping fees for returned merchandise, and Temu is doing this as well. However, you do get free shipping on your first return for any order. This means that if you order five items and then decide to return one of them, you can do so without paying for return shipping. If you decide a couple of days later that you would like to return a second item, then you will have to pay for return shipping.

It is perfectly acceptable to make one return and then change your mind about another item at a later date. Just make certain that you do so within the 90-day return window. Use the return label that is provided by Temu. The company will deduct $7.99 from your refund to cover the return shipping fee.

Step-by-Step Return Process

Use these easy to follow steps when you need to return an item to Temu:

1. Log into your account at Temu.com.
2. Hover over your profile icon at the top right-hand side of the home screen.
3. Select “Your orders” from the drop-down menu.
4. Find the relevant order for which you’d like to return an item.
5. Click on the “Return Order” button.
6. Choose the specific item or items that you would like to return as well as the reason for the return. You may select a reason that will require you to provide additional information regarding the order. Click “Next Step” when you are ready.
7. Choose the desired return method and click on the button that says “Submit.”
8. Click on the button that says “Print” to print the label. Tape this to the outside of the return package.
9. Drop off the package at the nearest UPS or USPS office.

Just make certain that you package is postmarked within 14 days after you begin the return process on the website. If you do not do so, your return will be closed by Temu. Keep in mind that the return label that is provided through this process only works for shipments made within the contiguous 48 states.

Receiving Your Refund

Your money will not be refunded to you until after Temu receives your return package. In fact, the website’s policy is to not process refunds until seven days after a return package is received. This means that it makes a lot of sense to send in your return package as soon as you can after beginning the return process.

Remember that Temu does not have control over how quickly your own bank, credit union or other financial institution processes your refund. Some banks can take as many as 14 days to credit a refund to the original payment method.

Although you can receive a refund for the purchase price of an item, no refunds are available for the original shipping costs that you incurred with your order. The only exception to this is in a situation in which Temu made an error, such as sending you the wrong items or someone else’s order. Similarly, if you paid any insurance costs for the items that you ordered, these will not be refunded.

Sending Your Return Package

It is imperative that you utilize the Temu.com returns process, which will generate a return mailing label. This ensures that your return and refund will be processed as smoothly and expeditiously as possible.

Do not send any returns to the sender’s address that is shown on the original package that you received from Temu. This is not the address for returns. Consumers who do send return packages to this address will find that their return and refund process is significantly delayed. Accordingly, only send the return package using the label and address that are generated through an online return at Temu.com.

Also, don’t forget to double check the items that you put in your return package. Make certain that you do not include any unintentional items as these will not be returned to you.

Shop with Confidence

Temu’s return policy is straightforward and uncomplicated, making it easy to have confidence in your shopping experience.