Ross Return Policy Guide

Important Note: When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Content, pricing, offers and availability are subject to change at any time - more info.

Ross stores, operating under the brand name Ross Dress for Less, are popular because of the affordable merchandise they stock. However, just like any retail store, keeping customers satisfied is essential and the core of any business. Therefore, their return policy allows you to return any purchased item within the predetermined time of purchase.


Any return process can be confusing, but Ross stores keep the return process simple and customer friendly. Customers may return any item that is not damaged, worn, or opened to the store within 30 days of purchase. In addition, all customers must provide proof of identification at all times.

Ross Dress For Less specializes in various products such as furniture, clothing, software, and many more. As with all major retailers, when a customer wishes to return a product, they must follow the retailer’s return policy to prevent rejection. So, let us look at the Ross return policy and the required steps to return an item.

A Guide To The Ross Return Policy

It is interesting to know that Ross stores are unlike your average retail stores in the country. Simplicity is what separates this famous, affordable shop from all the others. The return process is simple and easy and stripped from complications to allow a customer-friendly experience when choosing to return an item.

Ross will allow the return of most items within 30 days from the purchase date without complications. In addition, when a customer wishes for a full refund, they need to remember that showing the original receipt is essential. Visit Ross for more detailed information about the return policy.


Following and understanding the Return Policy of all items bought from a Ross store is essential. Knowing which items are eligible for return and what the return requirements are, is vital. In addition, you may return your item to any Ross store and not necessarily to the same Ross store from where you purchased it.

Can An Item Be Returned To Ross After 30 Days?

When the expiration date has arrived for your 30-day return period, it is not the end of the world. Therefore, Ross will allow returning items after 30 days. However, remember that you must be satisfied with an in-store credit or make an even trade for the product. Also, you will have to show proof of identification.

Can An Item Be Returned To Ross Without A Receipt?

It is advisable to avoid returning items to a Ross store without receipts, but Ross Returns allows their customers to do so. Firstly, their refund verification system needs to approve your return. Secondly, you will have to show a valid picture proof of identification.

However, your refund will be an in-store credit or an exchange for another item at the return item’s current selling price. In addition, if you have any additional questions or are unsure, you may Contact Ross for further guidance. There is also a request form on this link that you can complete, and a Ross staff member will kindly respond to any questions by calling you back.

Are There Exceptions To The Ross Return Policy?

Some specific items, such as fine jewelry, lingerie, and software, have a different approach to the return policy. However, the same 30-day period is applicable, and the receipt and attached original tags must also remain. Remember, jewelry returns can only happen at a Ross store with a Jewelry department.

You may return lingerie within 30 days, but only with the original tags attached, and you must show proof of payment. The same return period applies when purchasing software and you want to return it; however, you can only exchange software when it is defective.


Which Items Cannot Be Returned To Ross Stores?

Like most retail stores, it is essential to remember that any item purchased may not be returned if it has been worn, damaged, or used. Additionally, no return or refund is possible when visible signs of damage or opened items are present.

How To Return A Ross Item

The moment you have purchased an item and decide to return it, there are a few steps to follow. First, ensure you have the desired item, which is unopened, with information concerning the payment method used. A Receipt is essential, but if you do not have one make sure you have a photo ID.

The original tags attached to the item are essential. Next, visit your nearest Ross store and submit your return request. A Staff member will evaluate your request, and the moment all the requirements are met with the Ross Return Policy, you are ready to proceed.

The Ross Holiday Return Policy

Ross stores have a holiday return policy for items purchased during the yearly festive season. Therefore, items purchased between the 1st and 31st of December may be returned by the end of January the following year. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross.

How To Return An Item To Ross When Purchased Via Debit Card

When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. Inform the staff member that you want to return the product, and they will gladly accept the return and refund the value to your account via your debit card.

Can You Return A Ross Gift Card?

Unfortunately, you may not return gift cards in exchange for cash. However, when you misplaced or lost the original, you may ask for a replacement card in-store. They will ask you to show the gift card receipt when applying for a further gift voucher.

Remember, they may require proof of identification when you can’t provide them with the initially registered receipt. Therefore, always ensure you have a photo ID on you.


Returning A Gift To A Ross Store

When deciding to return a gift, it is as simple as ensuring the price tag is still attached to the item. Then return the item to any Ross store for store credit. Unfortunately, if the price tag is not connected anymore, then you cannot return the item.

Is It Possible To Abuse The Ross Return Policy?

To prevent any fraud or abuse of their return policy, Ross uses a third-party refund verification system. This system will track all returns; therefore, they will only allow a certain number of returns and may issue you a notification.

Ross Return PolicyYes/No
Return in-storeYes
By orderNo
Returns by emailNo
Returns by submitting request in-storeYes
Are returns allowed after 30 days?Yes

Summary Of The Ross Return Policy

Although Ross stocks a large variety of products, such as clothing, shoes, and even furniture, their return policy is straightforward and without complication. In addition, keep in mind that having a receipt and proof of identification is essential.

However, all returned items must be undamaged, unopened, and unused before they allow any returns, refunds, or exchanges. In addition, Ross customers can return items for an exchange or refund within 30 days. Finally, except for software returns, they will accommodate most other returns.

Keep Browsing

Subscribe To Our Daily Deals & Freebies Email:

What to expect: Emails around noon EST, 7 days a week with the latest free stuff, deals & sweepstakes daily. You can unsubscribe at any time.