Victoria’s Secret Return Policy Guide

Important Note: When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Content, pricing, offers and availability are subject to change at any time - more info.

Victoria’s Secret is world-renowned American lingerie, beauty, and clothing retailer. If you purchased merchandise and are unhappy with it, you can return them for a refund or exchange.


Advertisement


Victoria’s Secret has a basic and fair return policy. You can return items you are unhappy with within 30 days of the purchase date or shipping date. If you want a quick return or exchange, you must have the original receipt. However, they can also assist if you don’t have one.

This article discusses Victoria’s Secret’s return policy, including the time frame you can return items for a refund, which items are not eligible for a return, whether you can return items without a receipt, and how they deal with return abuse.

Victoria’s Secret’s Returns Policy

You can return items from Victoria’s Secret within 30 days from the purchase date. You don’t need the original price tag. However, that will speed up the process.

If you ordered an item online, you have 30 days from the delivery date to return the item either via mail or in person at your nearest store. If you wish to return an item after 30 days but within 60 days, the store may refund you in the form of a merchandise card. Gift returns and purchases made with a gift card will also be refunded in the form of a merchandise card.


Advertisement


You can return the items in person or via mail. You can also return sale and clearance items and items you received as gifts.

You can return online orders via mail or in person at your nearest Victoria’s Secret store. However, you cannot return items you bought in-store via mail. All returns must be made in the country you purchased the item to receive a refund.

When Victoria’s Secret receives your return item, they will process your refund via the original payment method.

If you don’t have a receipt, you will need to present identification for a return or exchange. Victoria’s Secret collects information from your identification to prevent return abuse. Items are also limited to 250 USD within a 90-day period. This does not include defective items.

Can I Start A Return ViaYes/No
In-personYes
MailYes
PhoneNo
EmailNo

Items You Can’t Return

There are certain items you cannot return for a refund. This includes:

  • Items where the sewn-in garment tag has been cut or removed.
  • Items with tags stating “Required for Return” where the tag has been removed.
  • Gift cards.

Returning An Item In-Store Or Via Mail

It is faster and easier to return an item in person than to mail the item. You will receive the refund or exchange immediately if you return the item in person. This is what you need to do to return an item in-store:


Advertisement


  • Go to the nearest Victoria’s Secret store in your region.
  • Take your item and original receipt with you to an employee.
  • They will refund you via the original payment method.

You can return an item you ordered online in-store. Just take your item and your order invoice to any store in the United States.

If you ordered an item online that you wish to return, follow the following steps:

  • Pack all your items, including the packing slip, in a box. If you don’t have A packing slip, you can print and complete a blank return form. Alternatively, you can use your shipment confirmation email.
  • Print your free return label and attach it to the box. You can print your free USPS label online.
  • Leave your package at a USPS location.
  • If you prefer to use another courier service, mail your item to an insured, traceable delivery service to:
    • VSD
      ATTN: Returns Processing

      8695 E. Broad Street
      Reynoldsburg, OH 43069, U.S.A

Returns take approximately 30 days to be received and processed. You also have the choice to return an item you purchased online to any store in your region.

Returning An Item Without A Receipt

Don’t worry if you do not have the original receipt. Victoria’s Secret will still assist you with a form of refund. The return policy that is valid on the day of your return will apply. If you don’t want to exchange the item, the store will provide you with a merchandise card and credit the lowest selling amount of the item.

The store will factor in all sales, promotions, discounts, coupons, and free items that may apply. If you have a gift receipt, Victoria’s Secret will exchange the item or issue a merchandise card and credit it with the original purchase price for the item.

All promotions, discounts, offers, free items (as part of a qualifying purchase), and coupons granted at the time of purchase will be applied to the credited amount.


Advertisement


A Return Via Mail Takes Up To 30 Days To Process

Once you send the package to Victoria’s Secret warehouse, they will usually process the return in 30 days. You can track your return online.

Abusing Victoria’s Secret’s Return Policy

You won’t be able to abuse Victoria’s Secret return policy easily. The company won’t refund items after 30 days. After 30 days, you will only be credited on a merchandise card.

Victoria’s Secret also has a policy limiting the number of items you can return within 90 days to only 250 USD items to prevent abuse.

If you don’t have a receipt, you will need to present identification for a return or exchange. Victoria’s Secret collects information from your identification to prevent return abuse.

Return Your Items To Victoria’s Secret Without Hassle

Victoria’s Secret has a fair and straightforward return policy. You can return an item you don’t want within 30 days of purchase or 30 days within the date of delivery if you order online. Most items can be returned. You can even return an item within 60 days; however, after the 30-day mark, the store will only provide you with a merchandise card.

As you can see from the above, it is simple to return an item you are unhappy with.

Keep Browsing