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Email and Phone Support
Contact Options on Website
On Temu.com, click “Contact Us” at the bottom to access both an email and phone number. Temu prefers this option they told me and they don’t want you contacting them on the phone but last I checked the phone still works fine.
31 St. James Avenue, Suite 355, Boston, Massachusetts 02116, USA.
Temu is a brand-new ecommerce platform. On it, you can find almost anything you want for your home or personal use. The prices are competitive, and discounts and free shipping frequently are offered.
If you ever have a question, a return or a concern about the goods at Temu or how to use the website, then you’ll want to get in touch with customer support. Fortunately, Temu makes it really easy to get help, even if you would prefer to speak with an actual human being.
Getting Help at Temu
If you visit Temu.com and find that you have questions of any kind, just click on the “Support center” link at the bottom of the home page. This takes you to a new screen where you will have several different opportunities to have your questions answered.
Start a Live Chat
The first thing you’ll see on the support center page is a button that says “Chat with us.” Keep in mind that support is available on a 24/7 basis, so you can get assistance whenever you need it, even if you’re struck with the urge to shop at two in the morning.
Chats are conducted immediately and occur in real time. Just click on the button to begin. If you are not signed in to your account, a window will pop up asking you to sign in or register. All you need to do so is enter an email or phone number. Alternatively, you can sign in via Apple, Google, Twitter or Facebook.
After you enter your email address or phone number, Temu will send you a verification code by your chosen means of communication. Enter the verification code on the website, and then click on the “Chat with us” button again. This time, a window will immediately pop up asking what you want to discuss.
Read the Helpful Articles
Sometimes, you don’t need to chat with someone in order to discover the answers you seek. Just below the “Chat with us” button on the support center main page are four categories for frequently asked questions. The categories are Buying, Cart & Payment, Your orders and Your Temu account.
Each category has a handful of subcategories. For instance, under the Buying category you’ll see Purchasing, Shipping and Buying Safely. When you click on Purchasing, it will bring up a new screen with a list of frequently asked questions. The questions pertain to how to search for and buy items on the website. Other questions address leaving reviews for products and how to select certain shops and items as favorites.
The Your orders category is a critical one. This is where you can find general information about these topics as well as get the information you need about initiating a return or requesting changes to an order.
Similarly, the Your Temu account is a useful category under which you’ll find help for changing your password and ensuring that you are receiving emails from Temu. Information regarding how to create an account, how to sign in, how to sign out and how to change your user name all is found here.
Contacting an Actual Person at TEMU
Temu appears to be dedicated to providing superior customer service. Accordingly, they make it pretty easy for customers to get in touch. If you don’t feel like engaging in a digital chat, and if you cannot find the answers you need in the frequently asked questions, then it may be helpful to try another route.
Fortunately, Temu provides two additional means of getting through to them. If you are on the Temu.com website, simply click on the “Contact Us” link at the bottom of the home page. This will take you to a new screen on which you will find both an email address and a customer support telephone number.
Customers who prefer to write about their issues or questions can send an email to [email protected].
Alternatively, you can call Temu customer service at 1-888-480-8368. It’s nice to have a customer support center in America that you can call.
As with most companies, you will first encounter an electronic telephone answering system. You can enter in some of your account information as you may be able to get the answers you need from the system. However, persisting through the system eventually will lead you to an actual person in California with whom you can speak.
Lastly, you can also contact them via mail at their office address:
31 St. James Avenue, Suite 355
Boston, Massachusetts 02116, USA
Feel Comfortable Shopping at Temu.com
Temu is a new player in the ecommerce world. It debuted in September 2022, but it already boasts a unique diversity of products. Many different shops are involved in bringing you deals via Temu.com, which means that you can experience a wide variety of responses depending upon the shop with which you are dealing.
Accordingly, it is reassuring to know that Temu also has a central customer support center on which you can rely. Several methods for reaching customer service are provided.
This includes the ability to conduct a digital chat in real time. In-depth frequently asked questions that are helpfully categorized on the website provide additional answers to things that most Temu users might wonder about at some time.
However, there are other options available. One of these is the ability to email questions to Temu. For those situations in which you really need to talk to a person, you can call the customer support line.
You will have to make your way through an electronic answering service, but you will eventually reach a human. As the customer service center is located in California, U.S. customers will have no trouble communicating and finding out everything they need to know.
You can shop at Temu with confidence, knowing that their customer support team is always there to help.