GameStop Return Policy Guide

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GameStop is a specialty retailer with a few thousand retail shops across the U.S, Canada, Australia, and Europe. Starting as a video game retailer, it evolved into a technology company connecting games to customers. In addition, they stock various other entertainment products, including consumer electronics and gaming merchandise.


You may return eligible GameStop items within 30-days from your store purchase or the order received date for an exchange or refund. You can return items in-store or online. Alternatively, call their customer service at 1-800-883-8895. You will need your in-store receipt or GameStop order number.

This gaming and technology retailer stock a vast amount of merchandise, including used software; therefore, returning purchased items are every day with the volatility of electronics and software and their inherent compatibilities. The consumers must understand the retailer’s return policy. So, let us unpack GameStop’s return policy guide and provide some clarity on the process.

A Guide To The GameStop Return Policy

The GameStop return policy is very consumer friendly and allows return within 30-days from purchase. Similarly, if you ordered an item online, you also have 30-days from the receiving date to return the item. In addition, you have 7-days to return used items to GameStop.

You may return most of their items to any GameStop store or use their online return process. Alternatively, call their customer service at 1-800-883-8895 for assistance with your return. In addition, you will need your store purchase receipt or the GameStop online order number to enable a successful return process.


Also, GameStop reserves the right to reject a return and may request the returning item be sent to the manufacturer instead. GameStop will refund the purchase price and associated taxes or fees to the original form of payment, or they will provide a replacement item. The returns are free, and you can initiate the mail return process from the GameStop Website.

How To Return An Item To GameStop By Mail?

Although you can return most items to a GameStop store or by calling their customer service, you can initiate the GameStop Online Return by creating a shipping label and following the process. You will need your in-store receipt or GameStop order number.

Can I Return Opened Merchandise To GameStop?

The following rules apply to the GameStop return policy regarding returning opened products. Remember, you need a receipt for all your exchanges or returns.

  • New, unopened products qualify for a full refund within 30 days of purchase. Tablets are the exception to this rule.
  • New, opened products qualify for an exchange for the same product within 30 days of purchase.
  • New accessories, opened or unopened, qualify for a full refund within 30 days of purchase.
  • Games (shrink wrap removed) qualify for an identical exchange within 30 days of your purchase.

What Are The GameStop Return Exceptions?

GameStop stocks a wide variety of games and electronic products, and, inevitably, there will be exceptions to the default return policy. For example, you cannot return digital content, gift cards, and POSA. In addition, trading cards and products containing trading cards are on the exception list.

Additional return restrictions may apply to the sale or special promotional items. Also, be aware that DLC (downloadable content) such as video game features purchased as part of a GameStop transaction is non-refundable. Lastly, products purchased online and shipped from GameStop with a value of more than $500.00 cannot be returned in-store. For more info, you can Contact GameStop here.

How Can I Return Items To GameStop Without A Receipt?

GameStop Return Policy prohibits any return or exchanges without a valid purchase receipt or an online order number. In addition, they may ask you to provide a valid ID as well. In addition, because GameStop also deals with pre-owned merchandise, they could require a valid photo ID and address for all trade-ins.


How Can I Return A Gift To A GameStop Store?

If you wish to return a gift, you need the gift receipt for GameStop to accept your return. In addition, returning an item with a gift receipt will only qualify for an exchange or in-store credit.

Can I Return Electronics To GameStop For A Refund?

Typically, you may return all electronics – for example, phones, laptops, gaming hardware, and tablets, under the condition that it is unopened. Furthermore, smartwatches, monitors, security systems, and wireless routers fall in the same category and should still be sealed in their packaging when returned.

How Do I Return Defective Items To GameStop?

GameStop will accept defective products for a full refund or replacement within the 30-day return policy. But, again, there are exceptions to this default rule: Laptops, Desktops, Monitors, and PC Components. For these items, you need to contact the product manufacturer. Their contact info is available from GameStop Support – call their customer service at 1-800-883-8895.

How Does The GameStop Product Replacement Plan Work?

If you purchased a product from GameStop and included the PRP option, you may return the unabused defective item for an immediate exchange within 12 months. Note that GameStop does not service or repair products; therefore, you will receive a replacement. In addition, the PRP exchange may only occur once within the said period.

Can I Cancel A GameStop Order?

GameStop will allow you to cancel an online order if the card payment transaction is still in progress. In addition, should you have trouble canceling your order online, you may request a cancellation via phone, email, or in person at a GameStop store. Should they allow you to cancel the order after the transaction concluded, it may take up to 5 working days for a refund.

How Do I Return A Used Game To GameStop?

GameStop will accept the return of all pre-owned items for a full refund within 7-days or exchange of the same product within 30 days of purchase.

How Long Will It Take GameStop To Refund Me?

Usually, the refund process takes about five working days to complete before receiving the money in your bank account. In addition, there is no difference in processing time whether you use the mail or in-store return options.


Abusing The GameStop Return Policy

Firstly, GameStop reserves the right to limit, or reject your return or exchange, whether or not you have a receipt. Secondly, they also reserve the right to close your account and refuse returns for violations or abuse of their return policy. Most large retailers have a system in place to track all returns. In addition, their used product return policy requires an ID and address verification.

Can You Initiate or Return a GameStop Item ViaYes / No
A GameStop StoreYes
Ship to GameStopYes
Returns allowed by mailYes
The GameStop WebsiteYes
Are returns allowed after the 30 days have lapsed?No

Summarizing The GameStop Return Policy

GameStop attempts to provide an easy and customer-friendly return process. You can return items in-store or by mail within 30 days of purchase and pre-owned items within 7-days. In addition, the GameStop return process is free if you use their shipping label.

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