Aerie Return Policy Guide

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Aerie is an abbreviation of American Eagle Lingerie and is a sub-brand of, and owned by American Eagle Outfitters, focusing on women’s activewear, swimwear, bras, and underwear. Both these retailers target the 15 to 25-year-old worldwide customer base. Let us explore what you need to know about Aerie’s Return Policy.


A customer can return Aerie items without any damage or wear as long as they have the initially attached price tag and proof of payment in an invoice or receipt format. Return refunds will be in the original payment method, and the process may take a month to complete.

There are many online retail shops and a good possibility that you may need to return an item. Therefore, it is always good to familiarize yourself with the retailer’s return policy; else, you may find yourself with a paid unwanted item.

What Is The Aerie Return Policy?

Aerie and most other retailers want their customers to be satisfied with their purchases and have return policies to accommodate the returns of damaged, incorrect or unwanted items. A process guides returning items, and rules apply to enable the management and control of the returns.

Returning With A Receipt

If you purchased an Aerie item and are not completely satisfied, you may return it with your receipt for a full refund. The refund will be to the same source as the original purchase. For example, if you paid by credit card, the refund will be to the same credit card.


Returning Without A Receipt

Returning an item without a receipt is still possible under certain conditions, and you may exchange the item or receive store credit for the value. The primary requirement is that the items should not be worn, and preferably the tags must still be on the items.

It is essential to understand that Aerie has no legal obligation to give you a refund or exchange an item without a receipt; however, they will probably offer you an exchange or an Aerie store credit. Speak to the store associate and explain the reason for return or call the Aerie Customer Service.

Returning In-Store

Return the item to any Aerie store for return or exchange. Take a copy of your receipt with you. In addition, they now offer free in-store and curbside pickup for returns and exchanges. Find a store near you or speak to Aerie Customer Service for more info.

If you are returning an online purchased item to an Aerie store, take your proof of purchase, the order confirmation and order detail pages, and related emails. Also, do not forget the credit card you used to purchase the item initially. You can find an Aerie store here.

Returning Online

Firstly, initiate the return process by logging into your Aerie account or Click Here to start the return process. Next, use the Aerie online portal to select the returning items and print the shipping label to accompany the items back. Finally, try to repackage the item in the original packaging before sending it back.

Check if your order qualifies for a free return, then print and use the label to mail the items back at no cost. Regardless, if your order qualifies for a free return, you still need to print the label to ship your items back.


Exchanging An Aerie Item Online

Aerie items can not be exchanged by mail but may be returned by mail or to any A.E. or Aerie store for a refund. After that, you can order or purchase a replacement item. When returning items, take along the receipt, order confirmation, detail pages, and the original purchase credit card.

Can You Return An Aerie Item Anytime?

There is no return time limit. You may return unused bought items with proof of purchase and with tags. If you are unsure or need assistance, speak to a store associate or contact Aerie Customer Service.

Which Aerie Items Are Non-Returnable?

Aerie products are mainly lingerie, and understandably, worn or items that have the hygienic liner removed will fail the return. In addition, customized and customizable items are non-returnable, and they may refuse returns if return abuse or fraud is suspected.

In addition, they do not accept any cash on delivery (C.O.D.) returns, and currently, they do not process exchange orders for items bought online from the Aerie website. However, return the item to receive a refund and purchase a different or correct item.

Aerie Return Process Costs

Aerie will not refund the original delivery or return shipping costs, and the value will be deducted from the refund where applicable. However, if an item’s return is due to quality or faulty product, they will refund the basic shipping cost.

In addition, if the returned item was damaged or mishandled by the customer or negligence, they may decide to deduct an amount from your refund due to the item’s loss in value. Finally, Aerie will take a few dollars from your refund to cover return shipping costs by default.

After a return process, it should take about a month to finalize the refund process. In addition, allow for approximately two billing statement cycles for the credit to appear on your account.


Reasons For Returning Aerie Items

Especially when shopping online and the items need to be viewed and decided upon remotely, it opens doors for mistakes. In addition, there is a risk of damage as items are shipped and transported over distances. Some reasons for returning items are listed below.

  • You don’t like the item
  • Item was delivered damaged
  • It does not fit as you expected
  • The fabric is not what was expected
  • The product was delivered too late
  • Defective item
  • The wrong item was delivered
  • The color is not what you expected

I Want To Cancel My Aerie Order

You may decide to cancel your order; however, it is possible, but certain conditions apply. Usually, you will be able to cancel within an hour of placing the order. The first thing to do is view your Order Details to see if your order is eligible for cancellation.

Be aware that cancellation will be for the entire order, and if you wish only to cancel or remove individual items, you need to call Aerie Customer Support at 800-062-5175. Alternatively, you can connect online with Live Chat and speak to a Customer Service representative.

You may still see a pending charge after canceling your order, but it should disappear within a week. In addition, you cannot cancel ShopRunner, overnight, and Second Day shipping orders.

Can The Aerie Return Policy Be Abused?

Unfortunately, some people abuse retail shop return policies; therefore, most large retailers have implemented a return verification process to track all returns. You may be alerted by a notification mail or letter if your returns exceed certain thresholds.

Aerie Returns PolicyYes / No
Are Returns allowed to StoreYes
Can exchanges be done online?No
Can returns be done online?Yes
Are returns allowed after 30 days?Yes

The Aerie Return Policy In Summary

Aerie does not have a time limit on their return policy as long as the item is unused and the customer can provide proof of purchase. In-store and online returns are allowed via an easy process with some limitations on exchanges for online purchased items.

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